About Services Experience Skills Testimonials Contact → Hire Me
Available for Remote Work

Gospel
Ibekwe

Virtual Assistant & Customer Service Professional with 5+ years supporting executives, managing clients, and delivering exceptional service across three continents.

Virtual Assistant Executive Support Customer Service CRM • HubSpot Lagos, Nigeria 🇳🇬
Work With Me → View Experience
5+
Years Experience
95%
CSAT Rate
30%
Retention Boost
3
Countries Served
Open to full-time remote roles — available immediately
About Me
Not just support.
A partner you can rely on.

I've spent the past five years being the person clients and executives turn to when things need to be handled — and handled properly. I started in customer service and grew into direct executive support, managing schedules, filtering communication, and keeping operations running smoothly without being asked twice.

I've worked across three time zones — delivering remote customer service for clients in the UK and Brazil while managing executive support for a Managing Director in Lagos and volunteering as Executive Assistant to a Senior Pastor at Dominion City Church HQ.

I take every client interaction personally. Whether someone is chasing a complaint or an executive needs their calendar restructured, the approach is the same: show up, pay attention, follow through.

🌍
International Remote Experience
Delivered CS for clients in UK and Brazil, working within their time zones and service standards.
📋
Executive-Level Support
VA to an MD and Executive Assistant to a Senior Pastor — complex scheduling, discretion, zero dropped balls.
📈
Proven Business Impact
95%+ CSAT rate and a retention process that improved repeat business by 30% at Range Rover Doctor.
🎓
HubSpot Certified
Inbound Sales & Customer Service certified. CRM-proficient across HubSpot, Salesforce, and Zendesk.
What I Offer
Services

Available for full-time, part-time, and contract remote engagements worldwide.

🗂️
Executive Virtual Assistant
Full calendar management, email inbox management, travel coordination, meeting prep, and acting as a reliable point of contact on behalf of founders, MDs, and executives.
Calendar Inbox Travel Meetings
🎧
Customer Service Representative
Inbound and outbound client communication via phone, email, and live chat. Complaint handling, escalation management, and first-response resolution with a 95%+ satisfaction track record.
Calls Email Chat Resolution
💼
CRM Management
Maintaining clean, accurate CRM records, logging interactions, managing pipelines, and building follow-up processes that keep clients engaged and retention high.
HubSpot Salesforce Zendesk Follow-ups
📝
Administrative Support
Document preparation, meeting minutes, research, data entry, reports, and all the operational tasks that keep an executive or small team running without friction.
Docs Reports Research Data Entry
🌐
International Remote Support
Experienced working across time zones for UK and Brazil-based clients. Comfortable adapting to different business cultures, communication styles, and service expectations.
UK timezone Brazil Async Cross-cultural
🤝
Client Retention & Follow-Up
Designing and executing follow-up systems that keep clients coming back. The process I built at Range Rover Doctor improved client retention by 30%.
Retention Follow-ups Re-engagement Loyalty
Work History
Experience

Five years of client-facing and executive support across Lagos, the UK, and Brazil.

2020 – 2025
Range Rover Doctor · Lagos, Nigeria (Remote)
Virtual Assistant to the Managing Director
Grew from a customer service role into direct executive support — managing communication, scheduling, and operations for a high-end automotive service company.
  • Managed the MD's calendar, meetings, and appointments across multiple stakeholders with zero scheduling conflicts
  • Handled all inbound and outbound client communication on behalf of the MD and business
  • Maintained CRM records daily, logging interactions and flagging unresolved issues for resolution
  • Implemented a client follow-up system that improved retention by 30% and drove consistent referrals
  • Maintained a 95%+ customer satisfaction rate across all client interactions
2023 – Present
Voluntary
Dominion City Church HQ · Lagos, Nigeria
Executive Assistant to the Senior Pastor
Took on this role voluntarily — managing pastoral schedules, correspondence, and church operations at headquarters level.
  • Managed the Senior Pastor's calendar, correspondence, and scheduling across services, meetings, and external engagements
  • Prepared meeting agendas, took minutes, and followed up on action items with department heads
  • Coordinated logistics for large-scale church events including venue, communication, and volunteer coordination
  • Drafted official communications, announcements, and materials for pastoral distribution
  • Handled sensitive information with full discretion at all times
2022 – 2023
Freelance
UK-Based E-Commerce Client · Remote
Freelance Customer Service Representative
Contracted to deliver customer-facing support within UK business hours and brand standards.
  • Handled customer inquiries across email and live chat covering orders, returns, and complaints
  • Maintained accurate CRM records and escalated complex cases through the correct channels
  • Collaborated with the logistics team remotely to resolve fulfilment issues and communicate resolutions
  • Delivered consistent, professional service aligned with UK consumer expectations
2021 – 2022
Freelance
Brazil-Based SaaS Client · Remote
Freelance Customer Service Representative
Delivered English-language support for an international SaaS product from a Brazil-headquartered team.
  • Managed onboarding queries, billing questions, and product troubleshooting for global users
  • Maintained high first-response and resolution rates across support tickets
  • Worked across time zones with a fully remote team, flagging recurring issues to the product team
  • Contributed to a shared knowledge base with FAQs and resolution guides
2019 – 2020
Freelance
Multiple International Clients · Remote
Freelance Customer Support & Virtual Assistant
Early freelance work that shaped how I approach client relationships and remote communication.
  • Provided administrative and customer support across several short-term and ongoing remote engagements
  • Managed executive inboxes, coordinated schedules, and handled client correspondence
  • Conducted research and supported project planning for founders and managers
Capabilities
Skills & Tools

Everything I bring to a remote role, day one.

Customer Support
Inbound Calls Outbound Calls Email Support Live Chat Complaint Resolution Escalation Handling First-Response Ticket Management
Virtual Assistant
Calendar Management Inbox Management Travel Coordination Meeting Minutes Document Preparation Research Event Coordination Executive Support
CRM & Tools
HubSpot ✓ Certified Salesforce Zendesk Freshdesk Notion Trello Asana
Communication & Productivity
Google Workspace Microsoft Office 365 Slack Zoom Microsoft Teams WhatsApp Business Loom
Soft Skills
Active Listening Empathy Patience Under Pressure Conflict Resolution Discretion Time Management Reliability
Education & Certifications
B.Sc. Business Admin — FUTO HubSpot Inbound Sales HubSpot Customer Service Google IT Support
Social Proof
What People Say

Feedback from clients and colleagues across my career.

★★★★★
"Gospel is the most reliable VA I've ever worked with. She managed my entire calendar and inbox for two years and I never missed an important meeting. Completely trustworthy and proactive."
DM
D. Morgan
Managing Director, Range Rover Doctor
★★★★★
"We hired Gospel for customer support and she went above what we expected. Response times were excellent, customers loved her, and she figured out our processes faster than any contractor we've had."
SK
S. Kowalski
Operations Lead, UK E-Commerce Client
★★★★★
"Gospel handled our English-speaking customer base with incredible professionalism. She communicated clearly across time zones and our satisfaction scores improved noticeably during her contract."
RC
R. Carvalho
Customer Success Manager, Brazil SaaS Client
Get In Touch
Let's Work Together

Available immediately for remote roles — full-time, part-time, or contract. Worldwide.

✉️
📞
Phone / WhatsApp
+234 916 673 9341
📍
Location
Lagos, Nigeria · Remote-Ready Worldwide
🕐
Availability
Immediate · Open to UK, US, AU & EU timezone clients
💼
Send me a message
I respond within 24 hours, usually much sooner.
✓ Message sent! I'll be in touch within 24 hours.